Renaissance Network Solutions Inc. provides ‘Tier Two’ Help Desk and On-Site Support Services to offer the customer a single resource for information, points of contacts, trouble shooting and escalation capability, if required. Services include, but are not limited to, the following:

• Operate Call Center Support/Dispatch Center
• Provide Triage of Customer Problem
• Establish/Update Customer Database
• Perform WAN interrogation of LAN-side router
• Retrieve log reports on health of LAN-side environment
• Can support network growth and services for future LAN expansion and network provisioning additions
• Open and Track Service Ticket with Customer DSL Provider
• Dispatch On-Site Technician